Privacy Policy
Last updated: March 2026
Who we are
Krew Muse (“we”, “us”) trades streetwear and accessories via this website. Our contact email for privacy matters is admin@krewmuse.com.
What information we collect
We may collect:
- Account and contact details: name, email address, phone number (if you provide it), and shipping address when you place an order.
- Order information: items purchased, sizes, colours, and messages you send about your order.
- Payment information: card and wallet payments are collected and processed by Stripe — we do not store your full card number on our servers. If you pay by bank transfer, we use the details needed to match your payment (for example reference and amount) and provide our bank details on your invoice where applicable.
- Marketing data: if you join our mailing list, we store your email and subscription preferences.
- Technical data: IP address, browser type, device information, and basic analytics via cookies or similar technologies to understand site performance and traffic.
How we use your information
We use personal information to:
- Process and deliver your orders, including sharing name and address with our fulfilment partners so they can produce and ship goods.
- Communicate about your order, delivery, and support requests.
- Send marketing emails if you have opted in (you can unsubscribe at any time).
- Improve our website, products, and customer experience.
- Meet legal obligations (for example, tax or consumer law).
Third parties
We share data only as needed to operate the business:
- Stripe for payment processing.
- Fulfilment partner(s) for production, packing, and shipping.
- Email / marketing tools such as Mailchimp or similar, if we use them for newsletters (we will identify the provider at sign-up).
- Professional advisers or regulators where required by law.
Cookies and analytics
We may use cookies and similar technologies for essential site operation and basic analytics (for example, page views and referral sources). You can control cookies through your browser settings.
Data retention
We keep order and customer records for as long as needed to fulfil orders, handle returns or disputes, and meet Australian legal and tax requirements - typically at least seven years for transaction-related records where applicable. Marketing list data is kept until you unsubscribe or we delete inactive records.
Your rights (Australian Privacy Act 1988)
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate information, or in some cases request deletion where we no longer have a valid reason to retain it. If you have a complaint, contact us first at admin@krewmuse.com. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Security
We use reasonable technical and organisational measures to protect personal information. No online transmission is completely secure; we encourage you to use strong passwords and secure devices.
International transfers
Some service providers (for example Stripe or fulfilment partners) may process data outside Australia. Where this occurs, we take steps appropriate to the circumstances to safeguard your information in line with applicable law.
Contact
Questions about this policy: admin@krewmuse.com